Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information

Shipping & Delivery

Shipping rates are variable based on FedEx shipping rules. Products are shipped via Standard Ground. Expedited shipping is possible upon customer request.

Privacy & Security

See our "Policies" tab at the top of the page.

Returns & Replacements

Restocking fee of 20% along with applicable shipping, transaction, or insurance fees may be charged on refused or undelieverable shipments.

All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and all accessories.

Defective items may be repaired or exchanged at our discretion.

Survival Preppers USA is responsible for the value of the merchandise only. We are not responsible for any consequential damages resulting from the purchase of goods from Survival Preppers USA.

Contact us for details.

Ordering

Browse our website and order online by logging in or creating an account.

Survival Preppers USA reserves the right to cancel a sale or to issue a Return Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error.

Payment, Pricing & Promotions

We accept cash, certified checks, wire transfers, VISA, MasterCard, and American Express credit cards for all purchases.

Sales tax applies to orders from Texas (8.25%) and California (9.25%).

Viewing Orders

Log in from our website to view and track orders. Contact us for additional help.

Updating Account Information

Log in from our website to update account information. Contact us for additional help.